Privacy Policy for Suhajo
Last Updated: September 3, 2026Welcome to Suhajo ("we," "our," or "us"). We value your trust and are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, store, and safeguard your information when you use our mobile application (Suhajo) available on Apple App Store and Google Play Store, and our associated services (collectively, the "Services").By downloading, installing, accessing, or using the Suhajo application, you agree to the collection and use of information in accordance with this Privacy Policy.1. Information We Collect
We collect information to provide, maintain, and improve our services, process orders, and deliver a personalized shopping experience.A. Information You Provide Directly to Us:
B. Information Collected Automatically:
C. Permissions Requested:
2. Payment Information & Security
We do not store or process your sensitive debit/credit card numbers, CVVs, or net banking passwords on our servers. All financial transactions are handled securely through PCI-DSS certified third-party payment gateways (such as Razorpay / Apple Pay). Your payment data is encrypted and transmitted directly to the payment processor under bank-grade security protocols.3. How We Use Your Information
We use the collected information for legitimate business purposes, including: 1. Creating and managing your Suhajo account. 2. Processing, confirming, packing, and delivering your art and home decor orders. 3. Providing real-time customer support and curator assistance. 4. Sending transactional notifications (order confirmations, dispatch details, delivery alerts). 5. Preventing fraudulent transactions, unauthorized logins, and ensuring application security. 6. Improving app performance, user interface, and catalog relevance.4. Third-Party Service Providers
We only share necessary data with trusted third-party service providers who assist us in operating our app and fulfilling services under strict confidentiality agreements:5. Data Retention & Account Deletion (Apple & Google Compliant)
A. Data Retention:
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our Services, resolve disputes, and comply with legal/tax obligations.B. Account & Data Deletion:
In compliance with Apple App Store Review Guidelines and Google Play User Data Policies, you have the full right to delete your account and associated personal data at any time:6. Children's Privacy
Our Services are not directed to children under the age of 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal identifiable information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete such information promptly.7. Security of Your Data
We employ industry-standard administrative, physical, and technical security safeguards (such as HTTPS/TLS encryption, secure database access tokens, and regular vulnerability checks) to protect your data against unauthorized access, alteration, disclosure, or destruction.8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, app features, or legal regulations. When updated, the "Last Updated" date at the top will be revised. We encourage you to review this policy periodically.9. Contact Us & Grievance Officer
If you have any questions, concerns, feedback, or data privacy requests regarding this Privacy Policy, please contact our Data Privacy & Grievance Officer:Have questions about your data?
Reach out to our privacy team for inquiries or data deletion requests.